Refund Policy

Always On Electric Inc. wants you to be happy with our work. This policy explains when you can get a refund for a service fee, deposit, or completed work. It takes effect October 27, 2026.

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Service and booking fees

Some services may be booked online with a service fee. If you hire us for the work, we apply that fee toward your final bill. If you cancel at least 24 hours before your scheduled visit, we refund the fee in full. If you cancel later than that, or no one is available when we arrive, we may keep the fee to cover our travel and time.

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If we cancel

If we need to cancel or cannot complete a visit, we will offer you a new time or a full refund of any fee you paid.

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Deposits and materials

For larger jobs, your written estimate or contract states any deposit and when it is due. Deposits are refundable if you cancel before we order materials or begin work. Once we have ordered custom or special-order equipment for you, or started work, we may keep the amount for materials already purchased and work already done. We will give you an itemized explanation.

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Your right to cancel a contract

California law gives you the right to cancel certain home improvement and solar contracts within 3 business days of signing. Your written contract explains how. If you cancel in that period, we will refund your deposit as the law requires.

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Problems with our work

If you are not satisfied with completed work, contact us within 30 days. We will first return to correct the problem at no charge. If we cannot fix it, we will work with you on a fair partial or full refund based on the issue.

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What we cannot refund

We cannot refund work that was completed as agreed and passed inspection, or problems caused by damage, misuse, or changes made by others after we finished. Manufacturer equipment warranties are handled by the manufacturer.

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How to request a refund

Email alex@alwaysonsd.com or call (858) 215-4949. Please include your name, the service address, the date of service, and the reason for your request. We will review it and reply within 3 business days.

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How refunds are paid

Approved refunds go back to your original payment method. Card refunds usually take 5 to 10 business days to appear, depending on your bank. If you paid by check or cash, we will issue a check.

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Contact us

Always On Electric Inc.
CSLB 1087774, C-10
San Diego, CA
Email: alex@alwaysonsd.com
Phone: (858) 215-4949
Website: alwaysonsd.com